Friday, September 16, 2016

Tips & Tricks: How to fix issue if Bopup Communication Server is not started

From time to time we are reported by our customers and users that the IM service of Bopup Communication Server stopped to working. It is shown as Stopped in Management Console and cannot be started no more. At the same time the console launches normally and shows no errors on startup. Commonly a reason of this issue is simple and can be fixed quickly. See the possible resolutions below.

Trial peroid or software license has been expired

The most common reason is that 45-day trial of evaluation period of the communication server expired. If the IM server is registered version check information about the license from Help->About dialog box. It shows details on the license including the number of supported IM clients and also an expiration date. In case of expired trial the 45-day trial expired caption will be shown. Same information is shown on the right top corner of Welcome page in Management Console.

Check that the IM service is still registered in Windows services

Another problem that could suddenly occur is missing of core service of Bopup Communication Server from Services list in Windows system. Open services panel in Windows from Control Panel->Administrative tools->Services. It is also possible to open that panel directly from the console by clicking "Open Services lists" link on Welcome screen. Check that Bopup Communication Server service is shown in the list and having Automatic startup type.

If there is no such service in the list that means that it cannot be started and the server will not be operated correctly including accept connections from instant messengers. It must be registed in Windows system by the following way:

1. Open Windows Explorer and navigate to installation folder of the IM server. By default the communication server is installed to "\Program Files\Bopup Communication Server". On 64-bit versions of Windows default directory is "\Program Files (x86)\Bopup Communication Server".
2. Click Start button on Task bar in Windows and then type "run" in search box. Thex select Run to show a launch dialog box.
3. Select "bcssrvc.exe" file in previously opened Windows Explorer window and drag-n-drop it to Run dialog. A full path to the file will be shown in command line.
4. Type /service parameter in the end of the path to the service module so a full command line has been changed to

"[PATH]\bcssrvc.exe" /service

5. Click OK to launch the command. Then refresh Services list and try to start the service.

Find out what happens with the service when it brings errors

If the communication service is not started due to some troubles with SQL database server, for example, then it is possible to discover that. Open Event Log viewer in Windows from Control Panel->Administrative tools->Event viewer or click "Open Event viewer" link in Management Console to open same window. Then click Windows logs on the left to expand it and select Applications. Scroll-down to find last messages from top sent by Bopup Communication Server service.

Normally only Start and Stop events must be present, it is events #100 and #101 respectively. If there are any other warnings or errors then copy event description and send that report to Support Team or via Live Chat function on bopup.com website or directly from the console.

Sunday, September 11, 2016

Bopup Messenger for Android version 1.0.15

We released new version of the messenger app for Android platform, it is version 1.0.15. This is a minor but required update of the IM client that added some necessary information during transmission of instant messages.

Download Bopup Messenger for Android version 1.0.15 — Safe IM client for business hosted on a private communication server.

Or get the app on Google Play market.

Wednesday, August 24, 2016

Known issue: An attempt to create a backup file gives SQL error #5

Many our users faced with an error on creation of a backup file from SQL database maintenance... dialog in Management Console. Once destination folder has been selected the console brings "Cannot open backup device. Operating System error 5" and no backup file is created.

This is a known issue of the IM server application but it does not relate to any error. Since backup files are created by Microsoft SQL Server directly then an account under which database service is running may not have appropriate write permission to chosen folder. Usually this error can occur when a target directory that has been chosen to save a backup file is located in current user's profile folder such as "My Documents", "Desktop", etc. In case of the error try to choose another location to create and save backup file.

We also updated and appended with this information our FAQ section available on the website that contains details on how to Create and restore backups of Bopup Communication Server.

Thursday, August 11, 2016

Bopup Messenger for Android improved support of Google Chromebook devices

New version 1.0.14 of the messenger for Android platform is available for download. It only added support for all-new Google Chromebooks according to Google's guide that says that touchscreen is not now necessary for the application and the following entry was added to manifest file of Bopup Messenger:

 <uses-feature android:name="android.hardware.touchscreen" android:required="false">
Still did not download and never used our IM client for Android platform? Get more details on it's promo website that we launched few weeks ago at www.bopup.im

Download Bopup Messenger for Android version 1.0.14 — Secure business messenger for mobile platform

Friday, July 15, 2016

Enable advanced settings for file transfers on the IM server

New version 4.5.2 of the communication server improved File Transfer functionality and added advanced options to the console. Now it is possible to specify opening received folder, executing/opening received document or receive files in automated mode for every transfer occured between users. Previously only Administrators and Power Users could set these flags for ougoing file transmission and directly from messaging clients.


For more information about advanced flags please refer to online documentation of Bopup Communication Server available at http://www.bopup.com/onlinehelp/server/options/file_transfer_settings.html

Download Bopup Communication Server 4.5.2 — EIM solution to improve text messaging and communication capabilites on small, medium and large networks

Thursday, June 16, 2016

Small update of the IM server is available

Version 4.5.1 of Bopup Communication Server has been released and is available for download. This small update of the IM server software improves Management Console that now displays appropriate icons in Presence Status view when users are in Away mode. Different icons are shown for Administrators, Power Users and regular user accounts.

Another improvement is a fix in Create New Organizational Unit Wizard that showed empty OU list on Permissions page if a parent Organization Unit of a newly created unit has been changed on first dialog.

Download Bopup Communication Server version 4.5.1 — Light-weight and easy to install IM server with strong encryption and management

Friday, June 10, 2016

Bopup Messenger version 6.8.2 is available

We built new version of the messenger client that includes few very useful updates. Version 6.8.2 instantly updates contacts' presence status in all opened conversation windows.

Another change belongs to recipient's presence status shown on a color background within user's name. Now the IM client displays appropriate status icon if a user is in away or offline mode. In these case the recipient name also added Away or Offline substring on the end. That is useful and lets see recipient's current presence status if Contact List is not hidden in conversations.

Download Bopup Messenger version 6.8.2 — Corporate messaging client for business environment

Saturday, June 4, 2016

Recent updates of Bopup Messenger and Bopup Observer

Today we updated our messenger and observer clients and released their new versions. Bopup Messenger has been updated to version 6.8.1 and it comes with the following important fixes and improvements.

What's new:

Settings for receipt of personal and broadcast messages added separate options to show conversation dialogs on a top but in inactive state

The messenger moved "Show window as inactive" check box on "Receiving messages" tab of the Options dialog box to Receiving personal messages section and added same option to Receiving group & News messages.

Receiving messages tab added separate options to show conversation in inactive state

This is because most of our customers do not use "Today's Messages" tab in the main window so option to show it as inactive was unnecessary. Since new and received messages are shown in a conversation dialog so now it is possible to bring it on top on message receipt but keep focus on currently active application.

Fixed switching to Away mode when other users did not see user's updated presence status

We discovered that sometimes users were not update to see others in away even remote messenger reported that it is in the away mode. That was a client bug that we fixed.

Fixed issues with pop up of conversations on receipt of new messages

Another fix is related to showing conversation windows on a top of Desktop. Sometimes this could work, sometime could not.

Download Bopup Messenger version 6.8.1 and Bopup Observer version 5.7.1 — IM clients for LAN and Internet with strong encryption

Tuesday, May 24, 2016

Get new versions of the IM server and messaging clients

Today we released new versions of Bopup Communication Server, Bopup Messenger and Bopup Observer. In addition to many changes and improvements we made in the software it comes with all-new Confirmation feature that delivers a confirmed status back to a sender. Confirmed status is also logged in a local Message History and on the communication server and those confirmed messages are shown with double-check icon.

Currently Confirmation functionality is fully supported by Bopup Observer client only and can be enabled from the Options on the IM server. But we plan to extend this function in order to allow to send outgoing messages with confirmation status like urgent and high-priority messages.

Download Bopup Communication Server 4.5, Bopup Messenger 6.8 and Bopup Observer 5.7 — Enterprise IM suite for secure and safe communications

Saturday, January 23, 2016

Goodbye, HostGator!

We would like to apologize to customers and visitors for the difficulties with accessing our websites in the past few days. We need to inform that we had issues with our hosting provider, it is well-known HostGator company, whose services we used for more than 8 years! But everything is changed and that's true about about our opinion on HostGator too.

Around one week ago we noticed that most of our sites stopped working. Everything was looking strange because some customers from the US were able to visit www.bopup.com and download installation packages with no any issues at the same time when we were having problems. Some third-party resources on the Web also told us that there were big troubles with accessing to the websites because most of them could be even pinged!

HostGator support team could not see the problem and did not help us, they only asked to change Name Server (NS) even some of our other websites already had those servers configured correctly. Anyway we decided to change our web-hosting provider to avoid any possible issues to our customers and new clients because that's all about the business. You will not believe but HostGator support is still working on the problem and keeping the case still opened! For 7 days!

Now we successfully migrated to a new provider by moving all websites and databases including our regional sites such as www.bopup.de, www.bopup.es, www.bopup.ru Only Italian version www.bopup.it does not still operate due to update of old Name Servers on registrar. Our new configuration works better and faster now.

Friday, January 22, 2016

We released Android app version 1.0.12

New update of Bopup Messenger for Android platform is available, it is version 1.0.12. This release added a useful improvement that now shows a small notification icon within contact that indicates a receipt of new (unread) messages. Previous versions of the messenger application had no that indicator so new incoming messages could be only discovered on "Messages" tab that contains all received messages for current session. We strongly recommend to update the application to work with it with more ease and convenience.

Download Bopup Messenger for Android version 1.0.12 — IM client for mobile devices and tablets with strong encryption or Get the app on Google Play market